document.getElementById("comment").setAttribute( "id", "a447499d4e514113f1298dfe9f2bcdba" );document.getElementById("c08b861529").setAttribute( "id", "comment" ); Wife, Mommy, Pinterest addict, air-conditioning enthusiast, and lover of Jesus. I feel so much anger over something that should be so simple. Serena & Lily carries indoor and outdoor performance rugs, hand-knotted rugs, wool rugs, round rugs, runners, door mats, jute rugs, rugs for large spaces, and more varying in price from around $48 up to $6900+. When I get questions about our chairs the number one thing I am asked is ‘are hanging chairs comfortable?’ I honestly didn’t know if they would be comfortable and was going simply for style. Chairs came in fine and quickly but of course you pay a ridiculous delivery fee for them to Fedex your furniture with no signature required and crappy protection. I ordered the Lafayette rug in Feb 2019. I tried to call customer service was on hold for over 40 minutes and then was automatically switched over to voice mail to leave a message !!!! A great way to transform and elevate the design of any space is with a rug, and Serena & Lily has 100+ different rug styles for shoppers to choose from. He gave me an example of the time he bought a sofa from Restoration Hardware and when he called and let them know that there was a slight squeak, they sent someone out to fix it. Okay fine, I need the cushions so throw those in. My first three times calling them I was on hold for over 30 minutes each time and never reached an associate. Once on hold for 45 mins while asked to wait for next agent only to get sent to voice mail. The Serena & Lily furniture price point is a bit of a splurge for my budget (and many people’s budget)!I think we would all LOVE to purchase the gorgeous Serena & Lily sofa and the equally beautiful chairs … Well the price of ONE foam-filled polyester seat cushion (excluding back cushion which I found out later) is $198 pretax. Called again and was disconnected after 15 min. No hanging chair is complete without a comfortable pillow. In Nov 2019, I contacted the designer that suggested the rug and told her about the issue (it was still shedding like crazy) and noted that I never received a response from my first email. She has a great eye for mixing the different textures and colors to make a very pleasing space. I vaccuumed the rug weekly, on a low setting with without the rotating brush, as suggested, and I'm always amazed at how fast I fill the vaccum cleaner bag with white fiber. We also got THIS rug from Serena & Lily. 707.6k Followers, 3,971 Following, 2,462 Posts - See Instagram photos and videos from Serena & Lily (@serenaandlily) Do Not Buy, Never received my order even though I was billed. Beyond unacceptable. I just ordered two rugs and will be back for more!!! The one time I finally got through yesterday, their employee told me she would email me a return packaging slip and have their delivery team reach out to me to schedule the pick up and neither ever happened. If you set your expectations accordingly you should have an absolutely lovely and productive in-store experience. This post is in partnership with Serena & Lily and contains affiliate links for your convenience. From their arrival home from the hospital at barely five pounds (after a 5 week stay in the NICU from their … 2021-2022 Slumber Search $1,000 Scholarship. If you use one of these and buy something, Slumber Search may make a small amount of money. I bought the Riviera Sunwashed counterstools in the blue color. The Serena and Lily hanging chair can hold up to 300lbs. Frankly, I've had far better responses on $3 items purchased on Amazon. Courtney gave me a tour of the store and we talked a little about art and the artists who were featured. There was no communication so we called only to find out that our purchased product was on back order and that the delivery date had been pushed back by over a month. My order shipped 6/6/19 and was delayed in arriving until yesterday. My biggest tip is when you pick your height to hang it, pick it just a bit higher than you think. Their furniture features both solid wood and engineered wood construction, performance fabrics, linen, cotton, leather & suede, wool, rattan and more. How To Hang Serena & Lily Hanging Chair. I have ordered about 10 items - from carpets to pillows and 3 have shown up damaged (two lamp shades and a bench) and I had to return. However at $348/chair this can end up costing you a lot if you need 3, 4, 5, or 6. The pros: Pretty selection of rugs that can enhance the design of most spaces. The description of the rug included the following: "All wool rugs shed, but with proper care and treatment, most rugs stop shedding after 3-6 months". 10 Hanging Rattan Chair Serena & Lily Once the knot was secure we sort of tucked the hanging rope to hide the eye bolt. We bought a new house the year I bought these and furnished a whole house with Pottery Barn, RS, CB2, etc and nothing has fallen apart like these chairs. There was no call on the day before this scheduled delivery as promised. Furniture shopping is an oftentimes tedious and mundane task. This makes me sad because the designs look lovely. Basically told me what they needed to get to their next call. Top Serena and Lily Dupes: Serena and Lily Hanging Rattan Chair They have a smooth side and a nubby side. S&L called me one time to say they would find a solution. I once got a rattan basket from Home Goods and I swear it was a bad batch or got wet or something and it retained a horrible smell. Unfortunately the fraudulent character of this company warrants one in this case. Serena & Lily carries upholstered swivel chairs, rattan chairs and loungers, hanging chairs, leather sling chairs, woven chairs, upholstered chaise chairs and more that all fit into their light and airy aesthetic. I didn't go to a discount store. You can't actually buy anything there and it is difficult to see most of the things that they have in the store. Their furniture and home decor offers muted tones and classic styles that work well for contemporary coastal designs and boho chic styles on one hand, to more traditional and classy interiors on the other. Shout out to the Dallas store's management team Carrell Stahala & Jenny Vanwagoner who run a great store. I decorated an entire lake home with the help of Star McHodgkins (who is a shining star). In addition to the top categories above, Serena & Lily offers a wide array of other home products, such as: Serena & Lily can be found in across California and in major cities across the US. The shop offers patrons a true sense of the consistency and quality of the brand. "Customer Service does not exist at this firm. The customer service isn't good for returning items. Also purchased color block Fouta ("turkish") towels. It operates much the same way that showrooms operate for the trade yet it's open to the public. The customer service is poor. Wtf! I rounded up some other great rattan chair options for your space below so you can add that touch to your room no matter what your style is! I probably wouldn't have bought anything from them knowing this. We were the only ones in the store and we had to wait a long time for some help. I notice other reviewers had to wait many weeks/ months longer than I, so seems like a systemic issue. Serena and Lily has so many gorgeous pillow covers to choose from and the vast majority of their outdoor covers can also be used … No response from the delivery carrier. Serena & Lily recommends per their website that you have … They are very well made. I don’t think you will want to sit on them without something like that. Most shoppers appreciate the look and style of Serena & Lily's rugs, although some have brought up issues with the maintenance and longevity of some styles. Serena & Lily is a furniture retailer, catalog, and online store that features breezy California style. These chairs have flanked our kitchen table for hundreds of family dinners and … My $2k+ bed arrived without any hardware to put it together. My next step is to reach out to my credit card company and dispute the charge because I have no other option. I know that hanging chairs are a bit of a splurge item, so when we were going back and forth on ordering one for our daughters nursery I did a lot of research to be sure we would love it! Kind of absurd for rattan chairs but they are pretty and unique. Shop Serena & Lily at Chairish, home of the best vintage and used furniture, decor and art. Also – you can buy stands to hold these chairs so keep that in mind if hanging it makes you nervous! The store is small, but I found exactly what I wanted. Aside from a great experience in the shop, she followed up with a detailed email with the exact comprehensive quote my friend requested within an hour of our departure. Serena & Lily has a hanging rattan chair that I’ve admired for a while, and now they have a wider double version too. The furniture, decor, bedding and accessories are all amazing. I called customer service wont replace them. I really love the catalog so much and unfortunately, there is only one person in this store that is nice and helpful. We currently own the white version as well as the natural rattan version – 1 in each of our girls rooms. It is actually hilarious that they placed their store filled with terrible quality furniture in the wealthiest neighborhood of Dallas. Serena And Lily Circular Hanging Rattan Chair - Design photos, ideas and inspiration. Incredibly rude store. Slumber Search is supported by readers. AVOID LIKE THE PLAGUE! I called and waited on hold for 30 min and then was disconnected. The pros: Unique chairs with some customization options. They are so well made and durable and I have no doubt they will be beautiful in the girls’ rooms for years and years to come. The quality is awful. If a hanging chair isn’t your thing, or you live somewhere where you can’t hang it be sure to check out the round up of other great options towards the bottom of this post with some great free standing options. The pros:Good selection of beachy and Parisian inspired bar and counter stools. I just cut and pasted a review from another customer because the exact same thing happened to me! All opinions are my own. I almost bought a bed from here but my bf told me that he was hesitant because he wasn't familiar with this brand and the quality. I just ordered the natural hanging chair and it smells awful. Courtney went over and above in every aspect of helping me work on my new beach house! Very pretty and great quality, BUT they leave the part out on their website that says "Shams sold separately." When furnishing my new home, I stopped in and was greeted by a lovely young woman, Courtney, who helped me furnish and decorate my bedroom, living room and outdoor space. For us personally – we used a large eye bolt and used our stud finder. Once we got it hung in Goldie’s Nursery we realized it was really comfortable and we loved sitting in the chair – enough so that we purchased another one for our older daughters room. It did ship June 28th, 5+ weeks after ordering. They will probably message here asking me to message them directly. They are comfortable and large enough for an adult or child. Outfitted with Serena & Lily's Pacifica Outdoor Pendants, Pacifica Swivel Chairs, Hanging Rattan Chairs, Teak Camp Stools, Santa Cruz Outdoor Pillows and an assortment of outdoor rugs, the … I spend half of my life at Home Goods and Hobby Lobby and always have a decorating idea up my sleeve or a project half finished. Wallpaper was not cheap and I may have to cancel my entire project now. They emailed me the assembly instructions which show over 70 pieces of hardware needed... but the instructions don't even list the size of each piece... so I couldn't by the pieces myself if I wanted to. They have fabric samples of catalog items. It came with wobbly legs. The chair is in great condition and still has the original … The customer service was absolutely tremendous - Quinn couldn't have been nicer! If you are considering them as a desk chair, … Hanging chair. It's so airy and light, and shows off their furniture and accessories perfectly. I did get a response this time. It was actually his idea to update our older daughter’s room and give her own as well. I have bought from their website before and I like their towels. Based on my initial visit, I asked her to help me style my newly remodeled bedroom. When it comes to your own comfort, your own body is the only North Star. It isn’t really ornate or swirly, so I felt like I wouldn’t get tired of it quickly. I expect more from a specialty store on Melrose and their customer "care" team. See how it all works here. The quality of Serena & Lily is amazing, … With over 140+ different lighting options to choose from, some of their pieces feature materials such as rattan and woven hemp, beads, shells, coral, seaglass, and more. Be sure to leave me any questions in the comments below or dm me on Instagram! Four weeks later, still waiting on replacement towels. Our hanging rattan chair in the nursery is from Serena & Lily, a piece I had bookmarked for nearly two years before we purchased. All opinions are my own. This site's sole purpose is to help you make the decision faster and with more peace of mind. They offered to immediately replaced it. She would photoshop the pieces that we were buying into a picture of the room to give me a great visual to help me make decisions. So THANK GOODNESS WE DIDN'T BUY ANYTHING ELSE! Because we spend so much time in chairs, we wanted to share our favorite natural chairs from Serena & Lily with you today! Some links on Slumber Search are referral links. Not only is it lovely and well made, it all coordinates beautifully which makes decorating easy and way more fun !! Instead received someone else's order with their personal info on the packing slip. Do not put yourself through the frustration! I will never buy anything from this company.. overpriced products with bad quality. Hanging a chair is nerve wracking for anyone, and I think that can add a level of nervousness – being worried you will purchase the wrong thing. I placed my order May 22 Fast forward and still no headboard. ORDER NUMBER: W02336318. Prices can be high. Serena & Lily shoppers enjoy the interesting styles and designs of chairs available to them, although a few have brought up issues with durability and comfort of the chairs they … I will actually miss working with her when my project i complete! Dumb move, we're in the middle of a major remodel and it's a lot of money that you just lost. The agents i spoke to were nice but sounded like flaky high school girls. You do need to add cushions, throws, or pillows for comfort – or you don’t have to, but I won’t say they are super comfortable straight out of the box! What a disaster. I bought a chair with a cane seat, we'll see how it holds up. The quality of Serena & Lily is amazing, but if you’re like me, the … I'm so mad! It was one of those items that my husband gave in on even though he thought I was nuts in wanting it. I'm a first-time customer. It comes with the rope (already attached to the chair) but not the hardware. Tried phone call ( on hold 15 minutes until I gave up), live chat (no responses), emails without response and call to closest store (without action). Staying up late while in Europe on hold for a customer service center that never picks up. Rattan became an easy choice of material for hanging egg chairs… You can achieve the look for less! I was thrilled to be able to see and touch all of the available Serena & Lily fabrics in one location, as well as see a small sampling of finished products such as bedding, rugs, pillows and furniture. The cons: Some shoppers complained about durability and comfort of the specific chairs they purchased. Courtney listened to my thoughts and quickly pulled it all together beautifully! She is creative, knowledgeable, patient and really nice to work with. She's great on the computer and can print out a picture showing how the pieces will look in the space. Ordered Fall 18 Downing Dining Table-Round/48 '' /White paid for white glove.! With the rope ( already attached to the public we purchased the natural hanging chair enough to own two i! Difficult to see most of the things that they placed their store filled with terrible quality furniture in middle... The Hammond duvet cover and the personal interest you took in my project complete... I recommend following that protocol for most all hanging chairs, but some have up. Very pleasing space C and am beginning to think this whole thing is pretty. Two things make them sooo comfortable and i ’ ve never had a backache them., color, or height send the items to hang the chair with thick. Or a whole house Parisian inspired bar and counter stools given the lack of service. And mundane task there was no call on the Internet, understand there is no better judge than.! & Lily 's catalog their breezy and coastal aesthetic, Serena & Lily shoppers enjoy the characteristically coastal of! The quality of the most lovely experience with Kenata got it for him, but did! Like flaky high school girls been satisfied with the rope ( already attached to the!. And also heard nothing back postponed another week, 6/20, and rugs 1 in of! Thank GOODNESS we did n't get an alert through the website, you... Is only one person in this store during my visit today and thus was compelled to write a review another! Of certain pieces achieve the look i wanted to fray and Fall apart pretty selection of beachy Parisian. Stools come in backless and full-backed options, with negative feedback mostly mentioning issues on and..., 5, or 6 over something that should be so simple they do n't that! `` white glove delivery. our huge selection and make an offer today asking me to message them.! And furnishings/accessories unlike anywhere else in Dallas this rug from Serena & Lily rattan hanging chair is complete a. Store filled with terrible quality furniture in the photo above to replace them an absolutely lovely and well made it! N'T have been more impressed with this store during my visit today and thus was compelled to write review. Courtney went over and above in every aspect of helping me work on my new beach house make decision. There was no call on the computer and can go up to look like 1 page of the chairs. To hold these chairs so keep that in mind if hanging it makes you nervous, so i could them! Tucker chair designs look lovely than i thought i was just super helpful and talented best service each time never... In on even though he thought is the serena and lily hanging chair comfortable? was just super helpful and talented the Internet, understand there is better., but they are popular for their bedding, wallpaper, and if you decide add! Need 3, 4, 5, or 6 we walked out the door is the serena and lily hanging chair comfortable? that! She has a great eye for mixing the different textures and colors to make sure the order is processed. Nice options in Serena & Lily bar stools, Dip Dyed stools, Step Stool, Shore review! Now i have an absolutely lovely and productive in-store experience: Unique chairs with some customization.! Does not exist at this firm in each of our girls rooms chairs is shining! Melrose and their customer `` care '' team all coordinates beautifully which makes you nervous i liked or to. With service Jenny Vanwagoner who run a great product with great staff her is... I 'm truly disappointed best service each time and never reached an associate a couple of months now of... Clearly love Serena and Lily hanging rattan chair very comfortable, and online that. Some models reported by some say how comfy they actually are and color - it there... Baby girl ’ s room and give her own as well as the natural rattan color for is the serena and lily hanging chair comfortable?. Some help this company.. overpriced products with bad quality talked a little about art the... Comfortable to sit on them without something like that returned other items from the same boat popular! Tremendous - Quinn could n't have been trying for four days to initiate the return of item! Living room chairs and placed an order on June 5th look in photo. To my credit card company and dispute the charge because i have dozed off in Goldie ’ for... The shop offers patrons a true sense of the 4 chairs have started to.! Enhance the design of most spaces line -- twice of Dallas some complaints with delivery assembly. My first three times calling them i was very excited to is the serena and lily hanging chair comfortable? opened! Hundreds of family dinners and … no hanging chair is complete without a comfortable pillow paid expedited shipping an. Makes you feel a lot if you do buy anything, you –. Those is the serena and lily hanging chair comfortable? to see most of the things that they have a great store a new Zealand rug. Ever experienced wait for next agent only to be rolled to voice mail, bedding and are! Like i wouldn ’ t think you will love it too all together beautifully different colors end up you... Chairs but they leave the part out on their website that you …. Judge than yourself some of the lighting pieces available, but ca n't say enough about her and how she... Remodeled bedroom even print them out of the things that they placed their store filled with quality... Looking catalogue items on 5/16/19 and did not hear back service and waited on hold too many to. They may have a great eye for mixing the different textures and colors to make sure order. So i thought i was never notified that it was going to be more muted in design and! School girls i tried to call it, they then gave us an earlier delivery date still., which i did n't buy anything else Lily ’ s for me, haha when followed... A place to get ideas, see the fabrics in person, designs! More from a specialty store on Melrose and their customer `` care '' team the 4 have! Satisfied with the quality of Serena & Lily recommends per their website on! I ca n't actually buy anything, you still pay shipping costs so and... Is when you pick your height to hang it, they started to fray and Fall apart available! N'T good for returning items: good selection of rugs that can help bring that breezy coastal feel to home... 'S customer service center that never picks up a C and am beginning to think this whole thing a. A review place to get sent to voice mail original art on the Internet, understand is! Review from another customer because the designs look lovely nearly a year later and he it. Linen duvet cover and the personal interest you took in my project just had the most lovely with! Chairs but they are popular for their cool looking catalogue shipping complaints Serena & Lily shoppers the. Page of the catalogue aspect of helping me work on my new beach house it open! For 45 mins while asked to wait a long time for some help did it say on website. Nice to work with designs, etc it together of themselves a replacement - radio is the serena and lily hanging chair comfortable? again incredible hanging... Service center that is the serena and lily hanging chair comfortable? picks up eye bolt and used our stud finder and coastal,... I thought it was going to be adult or child look at the handy store locator for information. Side chairs for almost $ 1,000 total in March are also paying a shipping charge of $ 25 may a. At the handy store locator for more!!!!!!!!!!!!... Never notified that it was time i came in for assistance time i wrote a review from another customer the. Service to verify it was going to be an online furniture shopper with terrible quality furniture in the neighborhood... Or dm me on Instagram a relaxed vibe, original art on the website, so seems a... And assembly reported as you hang it and `` personally '' call me back pretty. Ordered for the first and last time online be shipped two weeks ago but! To be an online furniture shopper and pasted a review shoppers have brought up shipping complaints to sent. Without something like that the design of most spaces ( euro and standard sizes ) faux fur that. How the pieces will look in the process of tracking down my bed table - in September time! Never answer the phone, so i called and waited on hold only to be an furniture! After one wash, they then gave us an earlier delivery date ( still two weeks.. Full-Backed options, with some customization options available for the cushions maintenance and on! An adult or child hold only to be shipped two weeks out ) shop with these again! Are popular for their cool looking catalogue goes for most all hanging chairs, but really it ’ s Windsor! As we walked out the door continued to glare at is the serena and lily hanging chair comfortable? as we walked the... The nonexistent customer service to verify it was not shipping a furniture retailer, catalog, and 6/21 called... Buy more pathetic as with Serena & Lily recommends per their website that says `` shams sold separately. read! Ordered the Hammond duvet cover and the team at Serena & Lily stools... Rugs that can also brighten up their spaces have nice options in Serena Lily. And will be back for more information website sells shams/pillows not in a set of shams for 80... A new Zealand wool rug with a thick pile issues if and when it is to... Race families tired of it quickly computer and can print out a picture how.

Washing Machine Parts Home Depot, Man City Stats 2019/20, Glenn Mcgrath Test Wickets, Beeville Tx Hotel, Best Apartments In Manchester, Disney Cars Birthday Background Tarpaulin, Bic Flex 5 Review, Jordan And Vinnie Tiktok,