Additionally, some activities are especially short and fun, which makes them ideal for working as energizers, to raise energy levels during the course of a day or when a team has returned from a break. Students learn that even though they are young, they can be a valuable asset within their city. According to McLaughlin, “We are trying to build quality, successful individuals for life. + Read More, Customer service isn’t just about your team having the right attitude and training. Have your team split into smaller groups by randomly selecting names from a hat. Then have someone in the team fold the paper over and hand it to the team to their left. The key here is to test how quickly team members can learn names. This concept is included in most courses such as hospitality, marketing, human resource among others. We hope that the above customer service ideas, activities, and exercises will help you develop a customer service training program that keeps all of your team members actively engaged. Tools like 4G networks, Google Glass, and phones that double as cameras ensure we have a continuous stream of ever more effective ways to complain. In many industries, competition has eroded traditional product and service advantages, making CX the latest form of competitive advantage. This activity comes from the classic TV show, “Whose Line Is It Anyway?”. Gather and deliver items for people in need. Have two groups of three line up to face each other and give them two minutes with each person to ask and answer the following questions: After the three rounds (meaning that the three participants in line one have spoken with all three participants in line two), have each individual fill out a sheet in which they recall the answers for each of the people they talked to (feel free to get creative with the questions). ~1 hr 10 mins +300 points Project Build a Connected App for API Integration Research shows that 91% of consumers use email daily. Provide more than the customer needs. For first-time hackathons, GitHub will help you ship your first event with a $1,000 grant through our friends at Major League Hacking. Disney handles over 135 million customers in their parks each year, so customer service isn’t something they take lightly. A collection of downloadable worksheets, exercises and activities to teach Customer service, shared by English language teachers. We have come up with a list of the most recent ideas for a customer service thesis topic, which are: You can choose the topic idea that interests you from our list. This activity is adapted from The Big Book of Customer Service Training Games. This also means that the customer service thesis project that you come up with will play a vital role in the business world. For IT leaders supporting customer experience projects, it is important to audit and coordinate existing efforts to achieve better results. Create and follow the chain of command. For example, a hotel that is close to major attractions. Separate individuals into groups of two or three. Have groups share the message, the created backstory, and their appropriate customer service response. In 2014, Salem High School students raised more than $8,500 for Special Olympics – more than ever before. Hackathons are creative events where students learn, build, and share technical projects in just a few days. It is an The idea here is to explain why the customer may have become difficult—for example, maybe the difficult customer had a bad day or a subpar experience. This project comes under business sector domain. Understand the difficult personalities of customers and how to use that information to provide better service. Good customer service is the lifeblood of any business. Speak from the company's voice. Whether you’re planning a training course or using external courses (we’ve compiled a list of free and paid training courses for you to choose from), it’s important to take a break and have some fun in order to keep your team members engaged. Then the other volunteer must respond with a question—the entire conversation should be composed of questions for a minute. Have groups of two to four get together and decide collectively what are the three best items to bring on a trip. This is especially fun for new teams, and can be exercised over a group chat or forum (in this case, just set the order of respondents beforehand by assigning each person a number). Have a spokesperson from each group present their mission statement after fifteen minutes. Acronyms. Acronyms. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. If you still feel that you are not contented with the listed customer service thesis topic ideas, you can trust our experts to help you with creating other customized and good topic ideas for customer service research. It also help student to understand and learn how to configure project component, install application, how to create setup file. The best way to ensure lasting results from a customer service initiative is with a comprehensive, organized approach, if you have the option. This skillset goes beyond just the front desk staff or outreach. We upload projects and presentations for reference purposes only. Customer service is important in a business because it can influence the buying decision. What You’ll Need: Sheets of paper and pens (or a prompt in a document for virtual teams). Host a fundraiser, like a bake sale or car wash, to benefit Animal Humane Society. This activity serves as a fun ice-breaker, but also encourages team members to actively think about questions they have been asked by customers, and to realize that they are often asked similar questions as their fellow team members. Students plan and carry out their own community service project to learn how to be a part of a community. You get 3 or more topics each with some background information in 12 hours or more. RMP resource for students and programmers to configure, install project and write technical documentation. without saying a single word. So remember, the two most important words in customer service are “sorry” and “thank you.” 15 Excellent English Phrases for Challenging Customer Service Situations. What You’ll Need: Print outs of your company’s mission statement (or use a digital copy), and pieces of paper, pens (or access to a shared document). Divide the room into four quadrants with the masking tape, and assign a number to each quadrant. 2. Generally, clients will view a business with excellent customer services as superior from the rest. Just Contact Us. Now ask the group to each compose thank you letters to your company from the perspective of this customer. Students will learn about the characteristics of good customer service through this lesson plan. Now present each group with an egg and encourage them to use whatever supplies exist around the office to create a casing/contraption that can survive a drop form the top of the building, and to convene with their groups over lunch. At the end of the week have teams drop their eggs from the top of a building to see which eggs survives and which go splat. If someone says money, ask if cash or card is better where they are heading. The objective of this study will be to investigate the impact that customer service attendants’ gender and voice have on a customer's decision to buy. If a person says clothes, for example, ask them if the clothes are for warm or cold weather. What You’ll Need: String, 30 pieces of dry pasta (per group), one marshmallow (per group), one meter of tape (per group), one piece of string (per group), a timer. ; IoT Smart Bulb: A RGB bulb that monitors the can be that can be enabled using a wifi … Virtual reality technology is an important aspect of teaching people on how to interact with objects they have purchased before using the physical object. Entails customer service voice can be used to fulfill school or club community service ideas a... 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