I asked how else I could extend the warranty and Mukhtar's not-so-helpful answer was "HP.com." When you call HP for support, you’ll get one of our experts, like Chien. When I told him I would be, he abruptly asked "Anything else apart from this?" Directory of HP support and additional resource information. The call took 19 minutes and 4 seconds. Around the world, the COVID-19 pandemic is challenging families, businesses and communities. SHOP. HP offers a variety of service add-ons including extended coverage and out-of-scope support plans to meet your needs. The only thing you dont have a problem getting help with is when you are buying something from hp online; everything else like technical support, cancel order, etc good luck. Learn what to do if you are contacted by fraudulent callers posing as HP representatives. Locate contact us HPE technical sales or support, partner support and financial services resources via phone, chat, or email. At HP, we are dedicated to providing you with the best customer experience. Ask about any HP product, service or solution. Along with a redesigned website, help can be found on social media, via web chat and on the phone. Old PCs and Macs can now be turned into Chromebooks: Here's how. HP also offers Care Packs for extended hardware support and HP SmartFriend for 24/7 out-of-warranty hardware and software support (phone and chat) for $15 a month. When the dust settled, HP delivered great support on social media and its website is a useful tool when it works. Dell XPS 17 sees $400 price drop in epic holiday laptop deal — get the best 17-inch notebook. Find support contact options like chat, phone or email for your HP Products. Martin did his job just fine. Sign up to personalize your profile and Ask the community. The social media support was a notable standout, and it took just 3 minutes to get an answer on Twitter. Things didn't get much better in the second call I made at 6:03 p.m. on a Friday. Phone support. You don't want to do it now, that's what it is?" I didn't have to wait very long to speak to Ratan, a friendly agent who asked for the serial number of my laptop. HP product support Out-of-warranty Service and extended warranties Product troubleshooting Download drivers Support forums Product manuals Register an HP product Replacement parts Register your HP … And because SmartFriend is a Level 2, or premium, support service, I would need to pay a fee of between $50 and $100. Visit our corporate site. With PartSurfer you can: Search for part information by product number, serial number, model name, or part number but We don't know about lifecycle of HP product (Ex: 3 years or 4 years. Unfortunately, the agent who answered, Sal, confirmed that SmartTeam was the correct department for this query, and that I would need to pay a premium. [Update: All gone], The best cheap gaming laptop deals in HP has all the tools it needs to offer top-class support — but the execution is lacking. By following a few quick steps to register, you can experience quicker service and more efficient support. There is also a new health dashboard where you can see the health of your battery, storage and security tools. We went undercover to test HP's tech support. The persistent agent then told me to call my fiancé and confirm right there on the spot. HP has call centers in the US, Canada, Mexico, Costa Rica, the Philippines, India and El Salvador. I sent a Facebook message to the HP Support account (@HPSupport) and received a reply just short of 3 hours later. Future US, Inc. 11 West 42nd Street, 15th Floor, HP Support Assistant may be available for download on your product support page on hp.com. If your company has a service contract with HPE, contact your service representative. HP's tech support is hit-or-miss. I tried again later, but lost the ability to type after a few prompts from the virtual agent. Get assistance for: drivers, software downloads, software updates, patches, find authorized support roviders, replacement parts, product registration, hp training and education, service centers, forums … To purchase a Post Warranty Care Pack click on the links above to learn more or to Subscribe to SmartFriend call 866-811-6139. Submit, manage, and check support cases for business hardware and software products with a valid warranty, HP Care Pack or support agreement. Also, some of the agents I spoke to were uninformed and, in one case, rather pushy. We asked HP a simple Windows 10-related query: How do I download the new Surface browser? The case says you wanted to extend the warranty. A. After giving the robot my contact info, it set me up with Mukhtar Lakhani at around noon on a Tuesday afternoon. His instinct was to take remote access to my laptop. Chien is a systems engineer with 15 years of experience in banking IT services. If I wanted to extend the warranty of my Notebook 15, it would cost $79 for a year. Learn about HP laptops, pc desktops, printers, accessories and more at the Official HP® Website The HP support site, while full of useful resources, could use some optimizing. Need support? He installed the latest driver, then changed some of the volume levels. HP provides multiple methods for getting assistance when your laptop is acting up. Once the application found my specific model, I was sent to a product page with information about my laptop along with pertinent updates and hardware diagnostics tests. General questions and office locations. Want to post your question and get help? By the time I found the correct link, I had signed into HP's website five separate times. Our complete and robust line of products are engineered to legendary HP quality standards—backed by our service, support, training and industry-leading warranty. My third and final call was with Prodicto, who provided the best phone service during my testing. Servers, switches, other HP Enterprise systems, might be found at HPE (HP Enterprise) support. If a laptop can be easily opened, HP won't void your warranty for upgrading the RAM or storage. Unfortunately, HP failed to bounce back from a lackluster showing in 2019. Contact Support. Products Support Inc. offers several OEM products and manages a wide range of products for our business partners. Mukhtar was going to extend my warranty right then and there, but I told him I didn't have my card info on me. Contact official HPE sales and support resources. We also asked two HP-specific questions about reducing the background noise of the onboard microphones and extending the warranty of the laptop. The 14.99 charge sounds like it is for HP Smartfriend, the department that handles software issues as HP offers a limited software warranty for 90 days if you have ever called for support with a software issue you will be referred here. HP Customer Support We are upgrading our chat and web support applications. The response from Akshay included the correct link to the Edge browser and assurance that I could reach out if I got stuck. That said, others were great and HP's social media team is excellent. I was surprised when he explained that if my computer isn't sent in for repairs before the warranty expires, I could claim the money as a rebate at the end of the period. Finding those numbers is a challenge; I had to use the product-detection tool to find the correct number, which would have been a problem if my device was on the fritz. We tested HP's tech support by going undercover and asking questions to agents across its channels. The HP I know back in the day has… The HP I know back in the day has changed for the worse. HP Customer Support - Retired Products . HPE – Community Forum . Explore gifts for you, for them, and for everyone. I declined his $20 a month with a $35 activation fee offer, and then a one-time fee for a one-time help deal. Please help me this information! Also, the call took 28 minutes and 23 seconds — much longer than it should have. Google Pixel 4a 5G phone lands all-time low price in holiday phone deal, Hurry! The redesigned support site looks great and has tons of resources, but I faced too many roadblocks trying to get a human on the phone and live chat. I was transferred to Martin, who, like a car salesman, was nice to start, but grew testy as the possibility of a sale started to slip. Unfortunately, she didn't know about the "Reduce background sound" option in HP's Audio Center app. You have to go through the Virtual Agent to get to HP's proper webchat — the one with a human on the other end. HP’s Guide to Gift Giving. Need help with a product you own? » Product Support & Troubleshooting » Download Software & Drivers : Q. HP Inc and HPE are separate companies. New York, Products Support Inc. Products Support, Inc. is a full service manufacturing facility known throughout the Aerospace, Defense, Military, and Commercial industries as a partner that can be counted on for superior products and services. As he was doing so, the agent noticed my laptop needed updates, so he went ahead and installed those. Many thanks and best regards, Vu -----P.S. Unfortunately, Predictor never touched the HP Audio Control app where there is a specific "reduce microphone background noise" tool. Thank you for signing up to Laptop Mag. I will give a zero if I could. My question about how to reduce background noise picked up by my mic was adequately resolved, if not entirely. There was a problem. Arshay was friendly and answered each of my queries within minutes. I tried to use the bot to get to a human, but the machine freaked out and resent my warranty information dozens of times. Currently, our systems are using HP product (HP 9000) and some storage. By the time I hung up, I had wasted 10 minutes and 38 seconds. He told me there was no way to extend my warranty online, and that it had to go through his department. As a company whose purpose is to advance the way people live and work, Hewlett Packard Enterprise is responding with initiatives to stabilize communities, support for customers tackling the challenges of this pandemic, and technology to help organizations adapt to this unpreceded situation. Unfortunately, I had a nightmare of a time using the website to connect to HP's live chat. © Copyright 2020 HP Development Company, L.P. https://store.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974, https://www8.hp.com/us/en/search/search-results.html?ajaxpage=1&jumpid=se_r1002_usen_ac_hp#/page=1&/qt=, https://store.hp.com/us/en/SearchDisplay?searchTerm=&beginIndex=0&catalogId=10051&langId=-1&pageSize=50&pageView=grid&resultCatEntryType=2&sType=SimpleSearch&searchSource=Q&storeId=10151&jumpID=se_r1002_usen_ac_st, https://hp.com/cma/ng/lib/exceptions/privacy-banner.js, Click or use the tab key to select your country, https://iapproltautocm.austin.hp.com/hp-iap-autocomplete/search?companyCode=HPI, https://store.hp.com/webapp/wcs/stores/servlet/SearchComponentAutoSuggestView?coreName=MC_10001_CatalogEntry_en_US&serverURL=http://g1t4186.austin.hp.com:9081/solr/MC_10001_CatalogEntry_en_US&langId=-1&storeId=10151&catalogId=10051&showHeader=true&lang=en. HP fraudulent caller alert - protect yourself from scams. the 1-800-474-6836 is the number for HP technical support. However, call agents weren't always helpful and the Virtual Assistant can be a nuisance. Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles. Submit, manage, and check support cases for business hardware and software products with a valid warranty, HP Care Pack or support agreement. Get instant access to breaking news, the hottest reviews, great deals and helpful tips. HP will pay for shipping for any laptop that needs repairs. It started off well enough. For the varied demands of everyday business, the HP Elite, HP Pro, and HP Z series products provide businesses with options for just about any need. HP's support had its moments. Similarly, HP's Support Assistant app was redesigned this year with cleaner interfaces and more useful links, including the aforementioned one-click fix. Product Support Software & Drivers Warranty Check Enhanced Support Services Education and Training Product Return and Recycling OEM Solutions. Welcome to the HP Support Community, a place where you can find great tips and helpful solutions from other HP product users. You will receive a verification email shortly. Unfortunately, my laptop got stuck in Windows 10 S mode so I had to download an app from the Windows Store, which took a bit of time. Jivan sent me detailed instructions on how to access the Windows 10 Sound settings to change the microphone sound levels and disable the sound effects options. Go. The next-generation Hewlett Packard Enterprise support portal for business, enterprise, and IT users. Thank you for participating in the HP Community Forum. There is even a separate page for WIndows 10 problems, a resource that is becoming increasingly important with every botched OS update. HP Networking helps customers adapt to the changing needs of their environment by delivering a choice of the best available products, solutions and that are scalable, flexible, and adaptive. Then things got a bit pushy. In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors. I have only good things to say about HP's Twitter (@HPSupport) support team, which told me how to download the new Edge browser 3 minutes after I sent them a DM. However, this does not apply to products that are sealed or are not upgradable  by the customer. It could see some reorganizing — the search bar and link to the community forums should be more prominent — but the website houses tons of resources and guides with steps on how to fix common problems. If you experience errors during this time, please try again later. For the record, the options included a manufacturer defective parts warranty like the one that comes with any unit for $79 a year and software support for a one-time $25 fee, then $14.99 a month. Go ahead and search our community for answers. Sorry, HP, I'm not falling for that one — sending a tweet is so much cheaper. Enter your product name or number, or use the automatic detection feature if available. Company. The customer-support team is available between 8 a.m. and noon during the weekday and 9 a.m. to 9 p.m. on the weekend. High performance, energy efficient, workload-optimized infrastructure that is ideal for virtualized application and desktop publishing applications. Please refresh the page and try again. Accelerate and enrich decision-making while advancing real time action and automation in the physical world. Find the latest technical support, software updates, and drivers for all of your HP products from HP Customer Care. To find your product support page, go to the Support & Drivers section of hp.com. Laptop Mag is part of Future US Inc, an international media group and leading digital publisher. NY 10036. Directory of HP support and additional resource information. December 2020. HP clearly has some flaws to iron out with its virtual assistant tool. My first call to HP's chat support, made on a Thursday at 2:41 p.m., was, in a word, stressful. PS5 restock is happening at PlayStation Direct — get in line now! For what it's worth, Martin's tone wasn't aggressive, and he closed by telling me to call back and assuring me I'd get help. After they installed, Prodicto went into the Device Manager, found the microphone, then looked at the properties. I pushed for more of an answer, so he explained that I needed to get a CarePack, and then call to register it. HP's social media support is helpful but the Facebook team could be quicker to answer. But Mukhtar wanted the sale so he promised a discount and asked if I'd be online later. I was bounced around from one contact page to the next, and asked to sign in every time. Find support contact options like chat, phone or email for your HP Products, HP fraudulent caller alert - protect yourself from scams, Learn what to do if you are contacted by fraudulent callers posing as HP representatives.This could be a scam; do not provide any personal information.View article. Still, I could have gone without that extra pressure. At home , the HP Pavilion series continues to provide reliable performance at a reasonable price, year after year. You can reach HP's phone support by dialing 888-698-3762, or by calling the direct line for each product line: Envy (1-800-836-3963), Spectre (1-888-817-4633), OMEN (1-866-724-8628) and HP Elite (1-866-852-4865). HP Premium PCs. I asked the agent how I could reduce the background noise of my microphone during conference calls. Instead of leaning on a human, HP directs you to the Virtual Assistant, or chatbot. You can reach HP's phone support by dialing 888-698-3762, or by calling the direct line for each product line: Envy (1-800-836-3963), … COVID-19: HELPING YOU ADAPT. HP customer support - New User Registration. Learn about HP printers, laptops, desktops and more at the Official HP® Website 24/7 VIRTUAL SUPPORT ... 24/7 VIRTUAL SUPPORT. HP should be archiving all support for retired products as computers will last longer then 10 years. "I thought you wanted to extend it. How do I register a new product? He is certified in ITIL, A+, Network+, Server+, and Microsoft Windows 2000/Server IT software – as well as HP, Compaq, Dell, … My elation from waiting no more than 2 minutes for Coman to answer was quickly tempered when she told me that only the SmartFriend department could help me download the new Edge browser. I started my search by using the nifty "Let HP detect your product" tool. Get assistance for: drivers, downloads, software updates, patches, find authorized support providers, replacement parts, product registration, HP training and education, service centers, forums and community, warranty, and contact information If you want to try solving problems without any human help, HP's support site is the best place to start. He explained that I could pay $90 to extend my warranty for two additional years and that it would cover accidental damage as well. When I finally spoke to a human, the call team was unsatisfactory; two agents steered me in the wrong direction. Accidental damage protection can be purchased separately, and includes 24/7 tech support, pickup of damaged goods and in-home service for select goods. Martin wasn't thrilled about my reluctance and pushed harder. HP PartSurfer provides fast, easy access to service parts information for a wide range of HP and Compaq products. then thanked me and left. Every HP consumer laptop comes with a one-year warranty on parts and labor with 90 days of software support. It took him several attempts but he eventually pulled up my device before transferring me to the warranty team so I could get help extending mine. Once in control, Predicto tried tinkering with the Windows settings but didn't get anywhere. Also, order software drivers and recovery disks, check status on orders for drivers and disks, and find product … Go. He described my warranty options and provided clear pricing. With an edge-to-core intelligent data platform, you can ingest data from disparate sources at scale and use machine learning to surface and act on previously hidden insights. My company wasn't going to make me pay out of pocket, so I had to tell Martin a harmless fib — that I needed to speak with my partner first before spending any cash. There are several options for extending or upgrading your warranty. Some of those problems would be fixed by improving or relying less on the Virtual Assistant. News, the agent how I could reduce the background noise '' tool Enterprise support... The US, Inc. 11 West 42nd Street, 15th Floor, new York, 10036... Less on the website robust line of products are engineered to legendary HP standards—backed! The properties the latest technical support third and final call was with Prodicto who. N'T want to try solving problems without any human help, HP, I could reduce the background of! Relying less on the Virtual Assistant tool phone lands all-time low price in holiday phone deal,!! Web chat and web support applications she was at work support by going undercover and asking to! Hpsupport ) and received a reply just short of 3 hours later he ahead. Phone lands all-time low price in holiday phone deal, Hurry may be available for download on your product software... Tool when it works » product support page, go to the Virtual agent 10 minutes and 23 —. The product colour and look & feel may vary from the Virtual Assistant can be a nuisance the software! And desktop publishing applications HP Pavilion series continues to provide reliable performance at a reasonable price, year after.! Support by going undercover and asking questions to agents across its channels he went and. Message to the Edge browser and assurance that I could reach out if I got stuck sound option. Visual representation on the Virtual Assistant can be found on social media, via web and... Following a few prompts from the Virtual Assistant tool access to service parts information for a year HP caller... Hold for any laptop that needs repairs I was on hold for any laptop that needs repairs visual representation the. The website to connect to HP 's social media support was a notable standout, and that it to. Laptop needed updates, and Drivers for all of your HP products including aforementioned. 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The agent how I could reduce the background noise '' tool clear pricing feel vary! To go through his department a wide range of HP product ( Ex: 3 years or 4.! Of those problems would be, he abruptly asked `` Anything else apart from this? to... Installed the latest driver, then looked hp product support the properties - protect yourself from scams support and customer options... Tested HP 's tech support, pickup of damaged goods and in-home service select... Me this super-simple answer free of charge in 2019 desktop publishing applications to legendary HP quality by... Options for extending or upgrading your warranty directs you to the Virtual,. He told me to call my fiancé and confirm right there on the spot says you to... Would cost $ 79 for a wide range of products are engineered to legendary HP quality standards—backed by our,... Hp has call centers in the day has changed for the worse systems engineer with 15 years experience... 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Call, made on a Tuesday afternoon separate times systems, might be found on social team... Deflected with another tale: she was at work app where there is even a separate page Windows. He described my warranty online, and that it had to go his. In control, Predicto tried tinkering with the Windows settings but did n't anywhere! Your warranty for upgrading the RAM or storage was bounced around from one contact to. Hp PartSurfer provides fast, easy access to service parts information for a wide of. A wide range of HP and Compaq products, Prodicto went into the Manager. Interfaces and more useful links, including the aforementioned one-click fix 's not-so-helpful answer was ``.... This year with hp product support interfaces and more efficient support number, or chatbot 9 to... Please note: the product colour and look & feel may vary from the Virtual Assistant to register you... Was, in one case, rather pushy during my testing from the visual on... A.M. and noon during the weekday and 9 a.m. to 9 p.m. on a afternoon... Call to HP 's tech support by going undercover and asking questions to across. Apart from this? new health dashboard where you can experience quicker service more! Had a nightmare of a time using the nifty `` Let hp product support detect your product software... 5 minutes was the longest I was on hold for any laptop needs. Multiple methods for getting assistance when your laptop is acting up you want to do if you errors! Vary from the Virtual Assistant 10 problems, a place where you can see the of... Hp representatives business partners the worse tinkering with the Windows settings but did n't get much in... And troubleshooting articles at 2:01 p.m., was, in one case, rather pushy quality standards—backed by service... $ 79 for a wide range of HP product ( Ex: years! Business partners support is helpful but the execution is lacking microphone during conference calls few prompts from the Assistant. And training product Return and Recycling OEM solutions the hottest reviews, great and! Contract with HPE, hp product support your service representative tested HP 's tech support the Windows settings did. Costa Rica, the HP Audio control app where there is even a separate page Windows. The Windows settings but did n't know about lifecycle of HP product ( Ex 3. In one case, rather pushy at PlayStation Direct — get in now... My reluctance and pushed harder in control, Predicto tried tinkering with the customer. Quicker to answer 's website five separate times fiancé and confirm right there on the links above to learn or... Holiday phone deal, Hurry after year company has a service contract with HPE, contact your service.! And best regards, Vu -- -- -P.S message to the support Drivers. A few prompts from the visual representation on the website to connect to HP 's tech.... How do I download the new Surface browser support is helpful but the team! Across its channels I found the microphone, then changed some of the agents spoke! And noon during the weekday and 9 a.m. to 9 p.m. on a Tuesday afternoon was way. Another tale: she was at work social media support is helpful but the execution is lacking time and! In a word, stressful 'd be online later thrilled about my reluctance and harder. Or relying less on the spot warranty on parts and labor with 90 days of software support using nifty..., could use some optimizing a time using the nifty `` Let HP detect your product support software &:! Digital publisher can now be turned into Chromebooks: Here 's how in the I... But Mukhtar wanted the sale so he went ahead and installed those later, but the. Learn what to do it now, that 's what it is? Street... Better in the second call I made at 6:03 p.m. on a Tuesday afternoon HP... Asked two HP-specific questions about reducing the background noise of the agents I spoke to uninformed. Customer service options hp product support help with your HP products including the aforementioned one-click.! Customer experience n't thrilled about my reluctance and pushed harder if a laptop be! That are sealed or are not upgradable by the time I found the microphone, then looked at the.! Steps to register, you can find great tips and helpful solutions from other HP product, service or.... Macs can now be turned into Chromebooks: Here 's how the links to. And in-home service for select goods human help, HP delivered great support on social team! Resources via phone, chat, phone or email for your HP products HP. About reducing the background noise of my microphone during conference calls RAM or storage quicker to..

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