The short answer is maybe. on Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. Customers can use the area codes to make local, national, and international calls. I've been on hold for about 3 hours total now. Develop the tech skills you need for work and life. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. If you're looking to access your TV, broadband and phone account including your email, sign in here. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. How do customers contact Virgin Media? This may make getting contacting them faster and more efficient in the future. Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. The provider is also active on Facebook, where you can post a message seeking help or advice. By signing up you are agreeing to receive emails according to our privacy policy. Virgin Media mobile numbers have a separate number to call. so I guess we need some help to reset it as you suggest. Young Guns 2020 Winner, Sound Design The One Club. Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. Thanks for your post and welcome back to the Community. Log in to your Virgin Media Business Mobile Account. on It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. If possible, avoid calling when you are rushed for time. Did you know? If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. GIVE US A CALL. Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? Please enter your email Forgot your email address email address ? 0345 454 1111 - if you're calling from any other phone. Possibly. There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. 1. im told to log a complaint online- which you cant do as my account is no longer active! I can't click on the chat button neither. If you can you will be able to change the password from there. Those who submit a complaint form will receive a case ID via text within 48 hours. You might find exactly what you need right here, quickly and easily. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. Just get some unhelpful message about 'It's our problem, not yours. For some reason, I cant now access this email from my iPhone as the password is incorrect. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. You can call, live message, use the community forums, or use a relay service to get the help you need. While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. You can use the Live Chat service for sales, upgrades and complaints. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. New around here? Find contact details for 700 million professionals. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 11:49. 15:14. <br><br>Corporate Partnerships . 09-07-2022 Contact Virgin Media by phone, web chat, call-back form, email or social media. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. I just want a broadband upgrade also. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media's existing customers for a free upgrade. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. To purchase products or services, or to move your services, call us to speak with an agent. Broadband, TV and phone customers should then press 1, mobile customers should press 2. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. This could save you valuable time, as opposed to trying to contact them. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. Virgin Media does not have a contact email, so employ a different method contact them. When this happens you need to know how to raise the issue, and what the best methods of contact Virgin Media can offer specifically for this. We use cookies to make wikiHow great. They are free if you are on the Gig1 . I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi folks. Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. Talk to other friendly customers and members of the Virgin Media team. Hi @Crashedagain. Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. We compare deals for new customers looking to switch and save. Its headquarters are in Hook, Hampshire, United Kingdom. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. Check when your contractual minimum period is over. I have been unable to access my Virgin Media web email for about 3 hours. 06-07-2022 issue now resolved. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . Saturday: 8am to 8pm. and is reached by going into manage other accounts. 18:10. 19:00. on To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. Search Search. Choose the destination location path to save Virgin Media emails. 27-01-2022 GetHuman features available: Current hold time. Virgin Media employs several customer contact forms covering the more basic subjects. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on 12-07-2022 Click Mark as Helpful Answer or use Kudos to say thanks, on Virgin Media customer service numbers. 28-01-2022 11-09-2022 25-01-2022 Try for free at rocketreach.co . 11:25. Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? 01-05-2022 % of people told us that this article helped them. Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. 09-07-2022 25-08-2022 Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. a secondary account defaults to the information for the primary account unless that has been changed in the secondary . I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. * Contacting Virgin Media - by phone or otherwise. Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. 13-07-2022 The message chat was also down on Monday, on Click Mark as Helpful Answer or use Kudos to say thanks, on Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. I could go to Google but would rather keep them all in the one place. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. How to send a bulk email. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. Irish Creating Original Music + Sound Design Worldwide - Always. When you need to get hold of your broadband provider, you need to know the fastest way to do so. Thank you for reaching out to us here, welcome to the community. Before subscribing people to your distribution list, please: Unfortunately we cannot remember her email password. To learn how to contact Virgin Media through their online forums, scroll down! Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. If you're not using your own device, read our help on private browsing before you sign in. Rocketreach finds email, phone & social media for 450M+ professionals. Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. 13-07-2022 Mon-Sat 9am-5pm. Thanks. Need a helpful hand to show you how to make a payment? If you are calling Virgin Media Ireland from abroad, use 0035312458000. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can add attachments in this section of the contact form. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. I'll send you a PM now to assist further. 30-04-2022 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. I really dont want to lose this email address and would appreciate some Forum Support if possible. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. 10-09-2022 - edited It is no longer possible to create new virginmedia.com email addresses. The services and products mentioned on this website may only represent a small selection of the options available to you. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 09:05. 30-04-2022 You can also check our help pages or learn how to contact us directly further down. Click Mark as Helpful Answer or use Kudos to say thanks, on The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. I've been trying to contact Virgin Media for about 3 weeks now. on This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). I can confirm the number you were called from is not us. This must have been coincidentalI have one box with a line going to house(cable ?) This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place. Unfortunately he phone lines and other contact methods are extremely busy at present.. online chat not working. Better broadband and TV for less. By continuing, you agree to our cookies policy. Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. Follow these steps to cancel your Virgin Media contract: Alternatively, if you are within the first 14 days of having received your equipment or activating your service, you can cancel without giving any reason for free due to being within the 14-day cooling-off period. 25-08-2022 You will be contacted by a member of our Complaints Team. This will give us a better idea of what is happening with these disconnections. You can also contact Virgin Media by visiting the contact page on their website. 150 - if you're calling from a Virgin Media mobile or mobile. The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. Selectra is currently closed. That means you don't have to use Blueyonder.co.uk webmail interface! Report any dodgy requests, emails, or calls to Virgin Media. While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). You can leave your phone number and get a free callback. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. 1800 941 114. businesssupport@virginmedia.ie. They can look at options outside of the bundle deal for you. Search. Virgin Media Contact Details: Get in Touch Easily. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. 4. Last Updated: December 2, 2022 New around here? The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. Find a Virgin company. Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. Talk to other friendly customers and members of the Virgin Media team. I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. I have this problem also. Learn more, Have I helped? 09:19, I got through yesterday via the Whatsapp which I think is a very good service. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. - edited 08-07-2022 In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. Also service slow couple of times a month, Anyway,thanks for contacting me.It would be helpful if it was easier to find a number on your website under Help rather than navigating through various hoops. The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. Complaint Contact Form. I have tried on two home computers, my work computer and three different mobile devices. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. There are no guarantees that my advice will work. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. Has anyone else been able to contact them via online chat? 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. This complaint form is for Virgin Media Ireland Customers only. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. This website uses cookies to give you the best experience. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I don't understand the relevance of your reply..? For mobile enquiries, call 03456000789*. Registered in England with number 02591237. G o back to how it was.Oh! This article was co-authored by wikiHow Staff. is there a solution to enable us to reset the password. Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. Our email service is a free service we offer to customers with an active broadband service with us. The Virgin Media community has over half a million members. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. Customer service for home 0800 064 3836. 30-04-2022 04-07-2022 If you want to know more, the updated sections are 6.6 - 6.9. Sunday: 8am to 6pm. So essentially I would need to set up a gmail account then I could add that To the VM webmail? It's packed with tips, hints and helpful answers about our products and services. I can certainly appreciate your frustration with that. By continuing to browse, you accept the use of cookies. Check out our guide - How to pay my Virgin Media bill, on What error are you getting with that forgotten password page when you enter the security information? on https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. 28-01-2022 on To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. If not, they are charged at the same rate as a standard UK landline number. 22:50. GIVE US A CALL. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"