I wrote LPI,INC on this invoice. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. One of the easiest ways to protect your investment is a hot tub cover. A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! This field is for validation purposes and should be left unchanged. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. I purchased a tanning bed in 2017 for 2300.00. 78 were here. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. Jets are one of the best parts of the hot tub. View David Hatley's business profile as Chief Executive Officer at LPI. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. Read about when and how to maintain the jets of your hot tub. Our records indicate the cover lift was received on Saturday 1/28/23. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. When we hooked it up, it did not work, the pumps leaked. He found it buried under some expanding foam. Very sketchy but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. "We are thrilled to become part of the LPI family. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. We are still facing unprecedented demand for our product, with no signs of things slowing down. I then filed another claim about a month later because they didn't replace the front panel. . He Told me I should just find the part on another website. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. "We are thrilled to become part of the LPI family. I have already been in my hot tub twice and I received it two days ago. In the end my 4,200$ hot tub will cost well over 8,000$. Still gathering info on the tub my friend got. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. Evergreen Place is an assisted living facility in Brockport, NY. They are cheaply made and are not very energy efficienct. 8 Perimeter LED lights. It has performed as promised and we are happy. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. Martha Stewart Decker Accent Chairs - Solid Wood, Wingback , Deep Seating Armchair Living Room Furniture Modern Contemporary Style Sofa Decor - Bedroom Lounge, Beige : Amazon.in: Home & Kitchen. I am now paying out of pocket for repairs to my spa, even though it is under warranty. I am beyond pleased with all of them and will continue to use no one but them in the future. It has been over 200 days since I paid for a hot tub from LPI that I never received. The only info he obtained for me was that he put in another service request and that it was an issue with the manufacturer and I would have to wait, that was all he could do. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). So he came out again. Filters are an essential part of keeping your hot tub water clear and pleasant. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. I financed it to be sure it wasnt a scam and the first payment is due October 5th 2020 or in about 13 days but I still havent got my purchase. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. I ordered it July 15th. Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. . September 6, 2021 LPi. This field is for validation purposes and should be left unchanged. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Its also something you want to keep for several years of enjoyment. ukrainian military patches; silicone sealant disadvantages; lpi aqua living; June 22, 2022 . Just wondering cause I just ordered one. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. BBB Business Profiles generally cover a three-year reporting period. Im feeling scammed as I paid for mine already, too! The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? Ready to upgrade your hot tub experience with a hot tub pergola? There are probably 50 brands better. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. Aqua Living Factory Direct is . If your bathtub has jets, regular cleaning can prolong their proper functioning as well. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. But Aqua Living and thus far the company that supplies Marty called LPI, have not supported the warranty or been responsive or professional from the start. Early on I was told to expect a delay due to covid. Steve and Jason both are great and their delivery service crew also. I have been making payments. Cailley Hammel. Kendrick Content 2023. I called the company 12 times to have this resolved. Foam in your hot tub is a sign of contaminants. However, within the last few months the customer service department in TN have been outstanding to work with. Its purpose is to strengthen the They are on Craigslist in my market. With detailed information on each of the hot tubs, you will discover new features and what to look. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. Below are must have products from our top sellers. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . This was built, shipped to the store and then delivered to my house on 10/30/22. Click on an image below to learn more about the product. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dimensions: 81 long X 63 wide X 33 high They moved my manufacture date multiple . aa rechargeable battery with charger. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. I have had nothing but problems with this tub since then. Our exclusive components, processes, and features will allow you to do what you deserve, relax. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. The headrests were missing the magnets that attach them to the tub. BUYER BEWARE!!!!!!! It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. If there are only a few people you plan on inviting into your hot tub (lucky them! Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. Oct 30, 2018. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. Their partnerships are a major reason why we are here today.. they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! 347 total complaints in the last 3 years. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. We look to resolve this as quickly as possible. Fortunately, its relatively easy to restore the wooden panels around your hot tub. We told them at that time that we had called and cancel our order and received a confirmation. A solution has been advised and implemented, with a contingency if it does not resolve. The reason for the change remains uncertain, however, the brands they market have remained the same. (704) 322-4204. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. They are the manufacturer and the sellers. Average of 54 Customer Reviews. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. They dont stand behind their warranties. BBB Business Profiles may not be reproduced for sales or promotional purposes. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Comparisons of the different types of materials that hot tub shells are made from. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty.