How did you work around that? We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. I look forward to receiving more information from you. We will then confirm your payment date and amount. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Lorraine Brule Account Number: [protected] We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Not sure if I can change the currency in the app. Hi Frank, Im sorry that you feel this way. Does your user agreement specify proper reasons to cancel? I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. Its an automated process. Please email me at Lorraine.brule@regus.com with your company name and details. Global Customer Service at Regus, They auto renew your contracts without your permission. Regus will convert your monthly sign up to a 6 month contract using small print in an email. We found a responsible person where we inform her about the problem. Today Sandra replied to my messages on both message boards and via email. Does anyone know how to get the GBP payment back? Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Why have me sign a contract if you aren't going to keep your word? Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. Meet in any city. For a company as big as Regus to not have a complaints procedure this is appalling. So, I don't think there won't be an issue with it. One such way weve used before, is going through the Gourmet Society x DragonPass portal. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. THINKPODs are available only in selected locations. 11-20 people: Full refund in case of cancellation 10 days or more in advance. Im sorry if you felt the need to escalate this. Tip for consumers:Stay away from this company!!! I would like to request you to cancel my membership with you kindly. The process is anything but"efficient, ""simple, "or even clear. She at least implied that Hannah`s use of the printer was a nuisance. It is just because of the nature of my job. Michelle Spire Build your presence fast, anywhere in the world. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Youre able to bring one guest per visit. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. How To Write a Cancellation Letter for Membership? I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Please email me at lorraine.brule@regus.com with your company name and details. You can only revoke a membership attached to an active class. I found someone. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. If so I might cancel my Regus ASAP as to not forget. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Termination or breach of the contract prior to the Make it brief, not elaborate. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. Only pay for the services you need and access workspaces when required. Just terrible management at Regus. Pricing and eligibility depends on the lounge operator. This sub is not for advertisements! i made an account a day ago and i tried contacting them to cancel my account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks for the heads up on this. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. There is high turnover with their reception staff and they have terrible customer service. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. As you did not process this correctly, the agreement continued an additional month. What the heck? If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. please give me my refund." This does not apply to contract's renewal or expansion. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Why? I understand and appreciate that youre disappointed, and would really like to help. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. I have been transferred to a new location. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Go to this page in your computer's web browser. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. So, I would like to request you to cancel my membership with you kindly. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. They will ignore your requests and continue to bill you. Thank you, This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. No refund/credit if less than 10 days. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Its nonsense in most cases and one should be able to continue with an office space. Its a very common part of a business when providing goods or services to customers and then not receiving payment. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. The reps refuse to escalate blatant misconduct on their part to their management. In April of 2021, I tried to set up a virtual office with Regus. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Remember that I need to escalate this and if I escalate this it will not be approved.". This is not the case. You need to enter CC details for Dragonpass, but not necessarily MyRegus. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. Coffee/Tea - $35 per month Thanks again for your comments which help us improve. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. this is absolutely gross and scam. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Our team is ready to answer your questions. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Access our extensive global network of business lounges, coworking areas, or office spaces. This review was chosen algorithmically as the most valued customer feedback. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. In case, there is any cancellation fee or refund, make sure to include the same in the letter. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. This is also very unfair as we are paying for an office that we are not using because of the heating. ComplaintsBoard.com is a leading complaint resolution website on the Internet. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Your satisfaction is very important. And again, there is simply no legitimate reason for this. This will ensure the agreement ends at the current final date and will not renew further. Michelle Spire However they denied my request, insisting that I had to pay for another month of service. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. On this page, you can first browse which airport lounges are available through this partnership. Go to. For clarity, you were also charged a retainer top up.