I have named and renamed it (Over and over and over). I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. "my report is looking all correct. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Ensure Milestones are configured properly for High Priority Cases. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Processes. (Hint- search in setup for "support process". Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. This comment has been removed by the author. "Wrong Queue" is not a queue. Thanks a lot because I asked SF support and got this answer which did not help me much. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! How can you update it as status field is inactive dring recording procedre? I am going bananas here. How frustrating! Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Tags Two things try a different merge field for the name. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. "Can you please help me, what am I missing? Take a break, grab a snack, and watch this video. What can I attach to help diagnose what I am still missing? Its upsurd. Click the cog in the upper right hand corner. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. My brother has started to play with me! May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Still stuck? I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I am not sure whether its correct or not. Hope this solves it for you too. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. I'm STILL hacking away at this error message. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. this blog is beneficial and great information to share with us. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? All reactions. Did you check the little box to activate the entitlement process? Knowledge Basics for Lightning Experience. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. This thing is just hosed and I'm only on #2. Thanks @ Tarik, the directions states to create two roles, which I did. Review the steps to rename the console to 'Cloud Support Service Console'. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Ensure Entitlements are visible on Cases in Lightning. Leave a comment for the Trailhead Baby! I am right now @ step 6. hope to finish the superbadge now soon.!!! Skip Main Navigation. Review the steps to rename the console to 'Cloud Support Service Console'. Any hlp? Various trademarks held by their respective owners. Ensure you create the Cloudy Weather Resolution automated action. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Book Now. I am unable to rename the "Service" console , I receive this message when selecting Edit. After changing the name of the inactive user it worked for me. The macro itself is working fine. This is my current version name. Are you using a Dev org or a playground generate from Trailhead? here is the complete guide for designers that will increase your knowledge. But I have successfully created this service console in my playground. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Activate your knowledge groups and sub-groups. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Challenge 1 Configure Outbound Application and Integration Security. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Grab a pen and paper. please verify. Ensure Agents have access to Knowledge when viewing a Case". Could you share a bit more details on what you have done for this step? Glad you solved the problem! Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. "This is a standard app. I have created also both categories. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Could you share what you have for your dashboard/report/etc and I'll take a look! I have to double check the directions, but I believe that you just have to add a few values. Thanks! I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. I am stuck on challenge 5. Are you sure you want "email to case"? I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Some changes are done at Challenge 2. This, like all superbadges, requires a careful read through the instructions prior to any clicking. For those of you who know me, you probably know that Im lucky enough to have a job that. hmmmm I think I just had to drag the filed onto the layout. This superbadge in specific helps building reusable granular components. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. If you can not, I'd look around at permissions. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Take a break, grab a snack, and watch this video. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! advanced apex specialist superbadge solution. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Making dinner for Mom! When I made mistakes, I simply reverted to the last saved version. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Review the steps to create the 'Cloud Technical Team Support Process'. Why the change of heart? {!Case.OwnerFirstName}, Ursa Major Solar. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. If you want to check the support process' api name, you can extract via data loader. Service Cloud Specialist Superbadge Challenge 6. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Issue was with the Lightning Page Layout. Goodness! It's likely something simple like an extra character. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Yes! Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. If you did them recently, try not to leave it too long to attempt this superbadge. Use Lightning Knowledge to create a knowledge base for better customer service. Telecom Billing System2. No idea what is missing. any ideas? Ensure you set up the routing for Advanced Cases properly. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. I add wrong queue to Presence Statuses but I still have the same issue. I'd try again since Trailhead had issues yesterday. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Right now he' taking a nap.so I'm off to edit some reports! It still gives me the same error that it isn't found. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Module. (I am totally stuck on a CPQ superbadge right now on the last step!). This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? The macro works without the email button being visible. I kept that particular module open one on screen while I walked through this step. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. I learned so much doing it. "Im not able to add instructions in the macro. Cloudy Technical Team is correct name wise for both the record type and the process. I have created data categories and Subcategories and have activated.But have issue with the above error. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Something is blocking the challenge checker from fully running. This is where you start building out the ability to manage support levels. Do share more like this. Please help. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. (Email to rebecca@capstorm.com). Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Thanks. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. This comment has been removed by the author. For example, Basic vs Premier support. I have created and recreated the Cloud Technical Team support process more times than I can count. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I also got this error. I dont see any check box under layout properties of Knowledge. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Can you help how to revert it back and to see Closed status field. (Hint- The name of the component is not "entitlements"). This is my journey- a normal kid by day- a Trailhead explorer by night. I was convinced I was missing something and racked my brains over it. You also get personal insight into the life of a Trailhead Baby! Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? I can only click on the Email tab. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. You do not need an overflow assignee, but you will need two queues. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Sales at Lychee shadow You, my amazing reader, get more than tips for a Salesforce Superbadge. But not sure what is causing the macro to not find the email template. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Go to a case- check the Status options. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. hours of inactivity vs hours of being created. I have both Email to Case and On Demand Service enabled on the Email to Case page. Confused? Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. :) I'd reconsider that time trigger. Have a question about this project? Ensure Agents have access to Knowledge when viewing a Case". Has any code been used with your org? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Ask Question Asked 2 years, 8 months ago. Also, my email-to-case and email on demand are checked. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Modified 2 years, 1 month ago. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Empty the recycling bin. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. My problem was that I had 2 users with the same name: Ada Balewa. Tried it all, from custom : support profile to standard user, even admin. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. It's a picklist. Did you check the values? Case organizers think about the language. Right now he' taking a nap.so I'm off to edit some reports! Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Any help would be greatly appreciated. (Not the "standard platform user", just "standard user"). Ensure the Case Reason and Type Analysis report format is SUMMARY. 1 is checked that should not be checked. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Let's do this. Could you shoot over a few screenshots of what you have? Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. thanks a bunch. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Leave a comment for the Trailhead Baby! I dont see any check box under layout properties of Knowledge. Would you like to share some details of your current configuration? Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. After editing the service console, you might have to edit the new profiles. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I'm at a loss as to what I could be missing. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. privacy statement. Note the filter. Already on GitHub? Hi,Oh I got it! Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Usually this is due to some pre-existing configuration or code in the challenge Org. I have tried a thousand times with all variationsand the same error keeps coming up. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Note the filter. Rated Accounts by State The record count for state and account rating are automatically added. I'll keep checking if I missed anything. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Still not sure what Im talking about? Ask Question Asked 2 years, 8 months ago. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error.