Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. combination of at least two of the following components selected before 198 User Reviews. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Such terms and conditions may be disclosed by use of hypertext links. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. We accept most major debit and credit cards. Please contact us to see if your booking qualifies. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. The short answer is no. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Please see the chart below to see if your flight is eligible for these rewards. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. You should be aware that costs could increase closer to the departure date. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Verify your student status to purchase exclusive student fares. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. It depends on the airlines waivers and if the travel ban actually applies to you. Please reconfirm your flights at least 24 hours prior to departure. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Change rules and fees can vary tremendously. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Do not book a roundtrip flight only to use the return portion. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Transport and accommodation providers have differing cancellation policies and rules. you may have booked a United ticket that was operated by a partner airline). Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. It is your responsibility to ensure you have the proper visas/documents. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). It is entirely at the airline's discretion to provide you with a seat on a later flight. If you need information regarding visa and other travel document requirements for your trip please let us know. Am I eligible to purchase a ticket? Studentuniverse Refund Policy Coupon Code can be found at this link. To find the change rules for your flight ticket, look under the My Trips section of your account. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. Most airlines are not offering full refunds at this point, except in very specific circumstances. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. Airlines have been updating their policies regularly as the situation is still changing. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . There are a few exceptions that must be booked on the phone with our agents. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. We understand a lot of events have been cancelled due to concerns over COVID-19. Please check your applicable loyalty program for the specific terms of your membership. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. We cannot guarantee the accuracy of any ratings set by accommodation providers. Additionally, a small number of itineraries do need to be booked via an agent. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. You must comply with local government regulations. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). We aim to provide you with an amazing travel experience. This is very common, just make sure you have the card holder's permission! Occasionally a travel service provider may have to make changes to your original booking. All orders are subject to acceptance by us acting on behalf of the provider. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. For many airlines, the credit is good through December 31, 2020. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. We recommend that you consult with your doctor or specialist clinic before commencing travel. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Prices are not guaranteed until full payment is made. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. Travel credit is stored on your StudentUniverse account for future use. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' If your query is not urgent, please expect a delay in receiving a response. Please ensure you read the credit details and then give us a call when youre ready to book. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Yes, and this depends on the airline's policy. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. But ATOL protection does not apply to all travel and travel services. Yes! Sometimes airlines provide us with fares they do not want displayed to the general public. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Please be respectful of our time and other people who need help too and just message us once. Bottom Line. Refund Policy. The airline will determine eligibility requirements for your companion prior to your purchase. You will need to have their legal name as it appears on their ID and their date of birth. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). Airlines can deny boarding without the proper identification. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). 2013-2023 StudentUniverse. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. We will ask you for details about your experience to forward to our technical support team. It is entirely at the airlines discretion to provide you with a seat on a later flight. Airlines generally do not allow changes to your routing or name changes. Have I signed up before? If you don't see a credit there, but think you have one, just give us a call. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. We believe that travel is essential to a modern education and that students return enlightened and inspired. A refund must never exceed the original payment amount. It is the responsibility solely of the hotel to deduct the discount upon your arrival. Please understand we are working as hard as we can to help everyone. You also can't split it between multiple flights. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Log in (or join) to see if you are eligible. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. you will be asked to show the childs full unabridged birth certificate. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Failure to provide this information on check in will result in passengers being denied boarding. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf.
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